POLICIES
ARRIVAL TIME
Many things can affect the schedules of the cleaners as well such as cancellations, traffic, delays etc.
If the cleaner happens to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
SERVICE CHANGES
Appointment and calendar changes (Services booked, days, time) are to be communicated directly to the administrator via email or phone. Instructions you would like to give to your cleaner regarding the service can be communicated directly to the cleaner.
We want to keep our Cleaners safe! So they don’t use tall ladders or move anything heavy. This could put our cleaners in danger or could even damage something in your home such as scratches on your wood floors.
If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the service commencing.
CANCELLATIONS
If you need to reschedule we do recommend you provide notice as early as possible, preferably at least 2 days before your appointment. You may still make changes or reschedule up to 24 hours before an appointment without incurring a cancellation fee.
If you cancel your Regular Home Clean or One Time Home Clean service within 24 hours of the scheduled time, there is a cancellation fee equal to the full appointment fee.
For a Deep Clean or any other service booked the cancellation fee applicable is $150.
We will require power and water at the property, if we arrive and do not have access to power or water the service may be cancelled and a cancellation fee will be charged as per above.
CONTACT
0434 943 803